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Please click here or scroll down for the Summer 2025 FAQ!

2025 Winter Ottawa Jazz Festival FAQ

All tickets and passes are final sale and non-refundable or exchangeable

Full Festival Passes (Physical only)

  • Includes first come, first seated guaranteed access each and every day of the festival to all downtown concerts (Thursday, Friday and Saturday)
  • Passes are transferable, day to day
  • Physical full festival passes must be picked up at the on-site box office at Arts Court January 30th, 31st or February 1st
  • The on-site box office will open daily (Jan 30, 31 and Feb 1st) at 11:00am and close 15 minutes after the last show of the day begins

Single Tickets and Single Day Passes

  • Single Day Passes (Digital only) – Includes first come, first seated admission to each show daily Friday and Saturday (No day passes available for Thursday)
  • Single tickets (Digital only) – Includes first come, first seated access to a show of your choice

Venues

ODD Box
2 Daly Avenue - 2nd floor - Elevator A
Ottawa, ON K1N 6E2

Club Saw
67 Nicholas St
Ottawa, ON K1N 7B9

Arts Court Theatre
2 Daly Ave
Ottawa, ON K1N 6E2

Alma Duncan Salon
Ottawa Art Gallery
50 Mackenzie King Bridge, Ottawa, Ontario, K1N 0C5

General Policies

Children

  • Children are welcomed at all Winter Jazz shows (accompanied by an adult) but must have a ticket for entry to each show

Food and beverages

  • Outside Alcohol is NOT permitted at ANY Ottawa Jazz Festival event
  • There will be an on-site cashless bar at most of our shows where drinks and light snacks will be available for purchase
  • Food and drink are NOT permitted in venues (aside from water in re-sealable bottles)

Parking

  • There is ample parking available across the street from our venues at the Rideau Centre

Animals

  • Service animals are permitted in all venues; however, pets are NOT permitted

Accessibility

  • All venues are accessible and have accessible restroom facilities

Please reach out to us with any specific accessibility requests and we will do our best to accommodate

2025 Summer Ottawa Jazz Festival FAQ

All tickets and passes are final sale and non-refundable or exchangeable
Tickets and passes can be upgraded to a higher tier (subject to availability, and by paying the difference in price) by contacting our box office

Full Festival Passes

  • We offer three types of full festival passes to the 2025 Summer Ottawa Jazz Festival, Gold, Bronze and Youth (Please see our ticketing pages for more information).
  • All passes include guaranteed access each and every day of the festival to our Main Stage at Confederation Park and the OLG Stage at Marion Dewar Plaza. Indoor shows are subject to availability and type of pass purchased.
  • Passes are transferable, day to day.
  • Please choose either a digital pass or a physical pass upon checking out.
  • Your physical pass includes an embedded RFID chip which will allow you to tap your pass on our readers upon entering each venue.
  • If you lose or damage your physical pass, you may visit us at our on-site box office during the festival and purchase a replacement for $10.
    Physical passes will be available to be picked up beginning mid May 2025. You will receive an e-mail notification with more details once your passes are ready to be picked up.
  • Digital passes are sent as a QR code PDF attachment and your QR code is scanned for entry at each venue.

Single Tickets and Single Day Passes

  • Single day passes are available in two tiers: General Admission and VIP front stage access (Formally Platinum).
  • Single Day Passes (Digital only) – Includes access to both our Main Stage at Confederation Park and the OLG Stage at Marion Dewar Plaza for a day of your choice. Single Day Passes do not include access to indoor shows at the NAC.
  • Single tickets (Digital only) – Includes first come, first seated access to a show of your choice at the National Arts Centre.
  • Please note, to see a Main Stage headliner at Confederation Park, you MUST purchase either a Day Pass OR Full Festival Pass; we do not sell single tickets for each Main Stage headliner

Venues

Confederation Park
Elgin St at Laurier Avenue
Ottawa, ON K1P 5J2

Marion Dewar Plaza
Ottawa City Hall
Laurier Avenue
Ottawa, ON K1P 1J1

NAC Fourth Stage
1 Elgin St
Ottawa, ON K1P 5W1

NAC Azrieli Studio
1 Elgin St
Ottawa, ON K1P 5W1

General Policies

Children and Youth

  • Children 10 and under are free when accompanied by an adult to shows at both Confederation Park and at the OLG Stage.
  • Youth aged 11-21 may purchase a Youth Day Pass or Youth Full Festival Fass at a discounted rate which provides general admission access to shows at Confederation Park and the OLG Stage.
  • All children attending shows at the National Arts Centre must have a valid ticket.

Food and Beverages

  • Outside Alcohol is NOT permitted at ANY Ottawa Jazz Festival event.
  • Bars will be available throughout the festival grounds to purchase both alcoholic and non-alcoholic beverages (credit card or tap, no cash)
  • Non-alcoholic beverages, including coffee, water, juice, etc. are allowed to be brought into the festival.

Parking

  • There is ample parking available at the National Arts Centre, Ottawa City Hall, World Exchange Plaza and at the Rideau Centre.
  • Street parking is also typically available downtown on evenings and weekends.

Animals

  • Service animals are permitted in all venues; however, pets are NOT permitted.

Accessibility

  • Accessible restrooms will be available on site.
  • Both the Azrieli Studio and the 4th Stage at the National Arts Centre have accessible, barrier free seating available.
  • The National Arts Centre also offers accessible parking and restrooms.
  • If you need someone to accompany you as an attendant to a show at Confederation Park or at the OLG Stage, please let one of our friendly volunteer ticket scanners know and they will provide your accompanying guest with complimentary entry into the event.
  • Please reach out to us with any specific accessibility requests and we will do our best to accommodate.

Inclement Weather

  • The show goes on rain or shine, so please dress appropriately.
  • No refunds will be given due to inclement weather.
  • If it is deemed unsafe to go on with a show, a temporary pause may occur to allow weather to pass.
  • If a show needs to be canceled for any reason, affected customers will be contacted and refund or exchange options will be provided.
  • Stay up to date on show delays by downloading our app and enabling notifications or checking social media channels such as Instagram, Facebook and X (formally Twitter).

Seating

  • General Admission access to Confederation Park does not include a seat, so feel free to bring a folding chair or a blanket along if you’d prefer to sit than stand.
  • Most shows at Confederation Park will have both a standing zone and a zone for those who prefer to sit.

Misc.

  • Professional photography and recording equipment are prohibited. Only official festival approved photographers are permitted to take photographs.
  • A variety of food vendors will be available on site such as Shawarma, Thai, Ice Cream, etc.
  • Staff and Management reserve the right to inspect personal effects at any time.
  • Staff and management reserve the right to refuse entry or service to any individual or party.
  • Individuals demonstrating signs of intoxication will not be allowed to enter our festival or will be refused service and escorted from the premises.

If you have any other questions, please don’t hesitate to contact us:
Email: contact@ottawajazzfestival.com
Website: www.ottawajazzfestival.com
Phone: 613-241-2633

Enjoy the festivals!